Talent [R]evolution

While the businesses all over the world are embracing the digital transformation as one of the interventions to stay relevant in an increasingly competitive world, ICT professionals, in particular an information security analyst, faces huge challenges in protecting the business data. Virtually every business is, to a larger or lesser extent, reliant on digital systems […]

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Machine learning is a class of artificial intelligence methods that allow a computer to learn how to solve a problem by precedents. In simpler words – a set of approaches and algorithms that deploys historical data to search for specific patterns and uses these patterns to solve specific problems. There is often confusion in the […]

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The demand for digital project manager is increasing day by day. In the twenty-first century, as more and more organizations are digitizing their business, they require new skilled and trained workforce to drive their digital transformation projects.  A key role in such transformation efforts is a digital transformation project management. What is Digital Transformation? Digital […]

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We hosted our Conversational Touchpoints webinar last week. We hope that all CEX and Customer Care professionals got some ideas of how Telekom orchestrates BOTs, IVR, Call Centre, Messaging,..in a fluid customer experience. In case that you missed it, we leave the recording here. We have already engaged with more than 1200 TMT professionals in our […]

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In this article, we are going to discuss how you can take the first step in the digital transformation journey. What are the areas you should focus on first and how it will impact the business in three different ways. This article is a first part series of three articles, this one focuses on Customer […]

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In this article we explain what Smart Mobility is and why it’s gaining more and more popularity these days, who are the main players and what kind of profiles they are looking for. What are “Smart Mobility” and why are they relevant? Smart Mobility solutions are revolutionizing the transportation sector by making transport systems more […]

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We are happy to announce our next webinar: Conversational service: combining digital and human dialogs – a new level of interaction with your customer. In this open and interactive webinar we will interview the responsable for Conversational Touchpoints in Deutsche Telekom. We will talk about Customer Chat, IVR, messaging (SMS, WhatsApp, etc) and different processes […]

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We are happy to share with you that since April we have already engaged with more than 800 TMT professionals in our webinars. We started with the AI webinar series and now the number of topics is growing. This time we would like to thank you for joining our recent Digital KPIs webinar. We discussed the […]

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This article reviews the top 3 most demanded information security job roles, industry certifications, and relevant skill sets that every business must consider for greater assurance and resiliency and also to meet both the long- and short-term business objectives.  The business requirements to meet and exceed customer expectations demand a continuous evolution of the technology […]

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In today’s hyper-connected world any action, campaign or communication made to our prospects or clients must be perfectly tied to a global company strategy and specially supported by what our customer/prospect’s data is telling us. The way we can collect and analyze our user’s behavior throughout our company’s digital assets spectrum comprehends the world of […]

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