Talent [R]evolution

Sourcing Talent in the digital age

Posts filtered by Artificial Intelligence

AI services: what is the right thing to do?

The pace of AI is rapid, and for many organisations a detailed understanding and ability to develop the required AI services to address their business challenges is not a core strength. This is one of the reasons why vendors are introducing AI capabilities wrapped by a services model, let’s call this AI-as-a-Service (or AIaaS). 2 […]

Machine learning requires different skills

Machine learning

Machine learning is a class of artificial intelligence methods that allow a computer to learn how to solve a problem by precedents. In simpler words – a set of approaches and algorithms that deploys historical data to search for specific patterns and uses these patterns to solve specific problems. There is often confusion in the […]

Throwback to the Conversational Touchpoints webinar

We hosted our Conversational Touchpoints webinar last week. We hope that all CEX and Customer Care professionals got some ideas of how Telekom orchestrates BOTs, IVR, Call Centre, Messaging,..in a fluid customer experience. In case that you missed it, we leave the recording here. We have already engaged with more than 1200 TMT professionals in our […]

Throwback to our AI for Customer Service webinars

“Robots are not going to replace humans, they are going to make their jobs much more humane.”   by  Sabine Hauert, Co-founder of Robohub We are very happy with the results as more than 250 industry professionals joined us and we received more than 50 AI related questions. Our four panelists explained how AI and Customer Service can […]

5G WiFi vs. WiFi6: Is This a Battle That Can Bring Out Only One Winner?

5g wifi

Over the decade, we saw the rapid innovation in technology which led to an increased dependence on connectivity. Today, access to the internet is a major part of the average consumer’s life as more businesses and activities are becoming digitised. This has set in motion the demand for improved networks such as 5G wifi which […]

Throwback to our Webinar “AI as a business accelerator”

ai

More than 300 industry professionals watched our webinar “AI as a business accelerator” that we hosted on the 1st of April. We are very happy with the result and hope those, who were there, enjoyed it and found insightful ideas for future opportunities in the AI space. You can see and download the webinar presentation here. We are […]

How machine learning can improve people analytics

people analytics

What do we mean when we talk about people analytics? People analytics is the way HR departments can use various techniques to create models of behaviour and statistics that work to refine and enhance life at work for employees. This involves both improving productivity and benefits that affect the employer but it also works to […]

The evolution of Machine to Machine (M2M) networks to massive Machine Type Communications (mMTC)

m2m

Communications are changing rapidly. Since the introduction of the first LAN connections, device connectivity has rapidly proliferated into vast cloud networks. Today, the evolution of Machine to Machine (M2M) connections into massive Machine Type Communications – otherwise known as the Internet of Things (IoT) – marks a significant turning point for the Telecom, Media & […]