We hosted our Conversational Touchpoints webinar last week. We hope that all CEX and Customer Care professionals got some ideas of how Telekom orchestrates BOTs, IVR, Call Centre, Messaging,..in a fluid customer experience. In case that you missed it, we leave the recording here. We have already engaged with more than 1200 TMT professionals in our […]

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We are happy to announce our next webinar: Conversational service: combining digital and human dialogs – a new level of interaction with your customer. In this open and interactive webinar we will interview the responsable for Conversational Touchpoints in Deutsche Telekom. We will talk about Customer Chat, IVR, messaging (SMS, WhatsApp, etc) and different processes […]

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We are happy to share with you that since April we have already engaged with more than 800 TMT professionals in our webinars. We started with the AI webinar series and now the number of topics is growing. This time we would like to thank you for joining our recent Digital KPIs webinar. We discussed the […]

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Te invitamos a nuestro primer webinar en Español, donde hablamos de Inteligencia Artificial (IA) en plataformas cloud. Analizaremos las principales ventajas de utilizar IA en las plataformas cloud actuales y cómo reducir costes de forma eficaz, su adopción e integración y varios ejemplos de clientes que están implementando este tipo de soluciones. El webinar será el próximo 30 […]

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As part of spreading the knowledge to strengthen our Community, we would like to invite you to a new webinar where we will talk about the core Digital KPIs and how to choose the most relevant ones based on your business needs. The webinar “Managing the Digital Business: how to choose the right KPI set” […]

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“Robots are not going to replace humans, they are going to make their jobs much more humane.”   by  Sabine Hauert, Co-founder of Robohub We are very happy with the results as more than 250 industry professionals joined us and we received more than 50 AI related questions. Our four panelists explained how AI and Customer Service can […]

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Join our Artificial Intelligence for Customer Service webinars! We are launching a series of free webinars where different experts of the Outvise platform will be introducing us to the newest trends in Artificial Intelligence for Customer Service. Denys Holovatyi, an enthusiastic AI consultant with wide experience in implementing AI in +30 companies, will be our […]

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There are several factors that feed into digital transformation from across the world of business, including vendor management. There are areas of growth, investment and strategy that all have a role to play in a company’s digital transformation process. The role they all play together feeds into the whole picture of a growth strategy. In […]

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One of the most important considerations in a company’s move towards digitalisation is how to create a digital roadmap. It involves strategic decisions that benefit both the current state of the business and the way forward in a digital transformation. In this article, we are going to look at the best ways to strategise a […]

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More than 300 industry professionals watched our webinar “AI as a business accelerator” that we hosted on the 1st of April. We are very happy with the result and hope those, who were there, enjoyed it and found insightful ideas for future opportunities in the AI space. You can see and download the webinar presentation here. We are […]

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