Reading Time: 6 minutes The European Union’s ambitions for the Digital Single Market aim to evolve the region’s skills and infrastructure to enhance citizens’ quality of life. In an increasingly technology-dependent society, a better digital ecosystem is essential to empowering citizens and working towards a more inclusive society. This is especially in regard to educational and work opportunities and […]

Reading Time: 9 minutes In the context of the COVID-19 pandemic, there are major new trends emerging in talent sourcing for a private equity team. Primarily, remote working has become the new normal. For business, this is an opportunity. Now, you no longer have to rely on a local pool of talent. Instead, a global network of private equity […]

Reading Time: < 1 minute We hosted our Conversational Touchpoints webinar last week. We hope that all CEX and Customer Care professionals got some ideas of how Telekom orchestrates BOTs, IVR, Call Centre, Messaging,..in a fluid customer experience. In case that you missed it, we leave the recording here. We have already engaged with more than 1200 TMT professionals in our […]

Reading Time: < 1 minute We are happy to share with you that since April we have already engaged with more than 800 TMT professionals in our webinars. We started with the AI webinar series and now the number of topics is growing. This time we would like to thank you for joining our recent Digital KPIs webinar. We discussed the […]

Reading Time: < 1 minute “Robots are not going to replace humans, they are going to make their jobs much more humane.”   by  Sabine Hauert, Co-founder of Robohub We are very happy with the results as more than 250 industry professionals joined us and we received more than 50 AI related questions. Our four panelists explained how AI and Customer Service can […]

Reading Time: 4 minutes There are several factors that feed into digital transformation from across the world of business, including vendor management. There are areas of growth, investment and strategy that all have a role to play in a company’s digital transformation process. The role they all play together feeds into the whole picture of a growth strategy. In […]

Reading Time: 4 minutes One of the most important considerations in a company’s move towards digitalisation is how to create a digital roadmap. It involves strategic decisions that benefit both the current state of the business and the way forward in a digital transformation. In this article, we are going to look at the best ways to strategise a […]

Reading Time: < 1 minute More than 300 industry professionals watched our webinar “AI as a business accelerator” that we hosted on the 1st of April. We are very happy with the result and hope those, who were there, enjoyed it and found insightful ideas for future opportunities in the AI space. You can see and download the webinar presentation here. We are […]