We hosted our Conversational Touchpoints webinar last week.
We hope that all CEX and Customer Care professionals got some ideas of how Telekom orchestrates BOTs, IVR, Call Centre, Messaging,..in a fluid customer experience.
In case that you missed it, we leave the recording here.
We have already engaged with more than 1200 TMT professionals in our webinars and look forward to continue brining relevant knowledge to you.
New webinars will be announced soon, we hope to see you around again.
If you would like to receive an additional information about what processes can be automated in your company, feel free to reach out.
Pau Cerdà is co-founder of Outvise. Pau has founded several digital startups and consulting companies. He advised some major telecom and media groups. Former Oliver Wyman. Telecom Engineer + MBA (ESADE)