Reading Time: 2 minutes In Branchen wie Energie, Versicherungen und Versorgungsunternehmen sind große und komplexe Kundenstämme Alltag. Doch diese Beziehungen in messbaren, langfristigen Wert umzuverwandeln, gelingt nur selten. Viele Unternehmen verfügen über Systeme und Daten, doch nur wenige nutzen CRM wirklich als Hebel für Umsatzwachstum, Kundenbindung und operative Effizienz. Eine Branche jedoch hat CRM zu einem strategischen Erfolgsfaktor gemacht: […]

Reading Time: 5 minutes The role of a freelance data analyst has become vital for companies seeking to make informed decisions. As organisations generate massive amounts of data, the expertise to extract meaningful information has become a valuable asset. This guide explores the essential skills and considerations for hiring data analysts, with a particular focus on leveraging freelance talent […]

Reading Time: 8 minutes Right now, FTTH investment is a strategic priority for the European Commission. The ambitious Digital Single Market framework highlights connectivity as a crucial tool to drive the European economy. As economic activity becomes increasingly dependent on technology, ensuring that organisations and citizens alike have access to high-speed Internet is essential. This is even more the […]

Reading Time: 6 minutes The European Union’s ambitions for the Digital Single Market aim to evolve the region’s skills and infrastructure to enhance citizens’ quality of life. In an increasingly technology-dependent society, a better digital ecosystem is essential to empowering citizens and working towards a more inclusive society. This is especially true regarding educational and work opportunities, and high-speed […]

Reading Time: 7 minutes In the competitive world of digital products and services, user experience (UX) and user interface (UI) design have become paramount. A well-designed and intuitive user interface can make or break a product or service, influencing customer satisfaction, engagement, and ultimately, business success. This is why if your business doesn’t have the in-house capabilities, hiring a […]

Reading Time: 7 minutes As the insurance sector journeys deeper into the digital realm, there’s a growing need for specialised experts to tackle new challenges and implement new technologies. With many skilled consultants choosing the freelance route, insurance companies worldwide are harnessing the benefits of freelance insurance consulting as an alternative to the large consulting firms of yesteryear. New […]

Reading Time: 7 minutes Once a concept exclusive to the realm of science fiction, the smart home is now a reality for many. It’s on course to become a mainstream feature of contemporary life, but as consumers optimise their households with a growing number of interconnected devices, the demands placed on home connectivity are set to increase dramatically. This […]

Reading Time: 6 minutes The Digital Agenda for Europe is marching forward. This programme, developed by the European Commission, aims to create a “Gigabit Society” by 2025. If you strip away the public policy jargon, this essentially means that the EC wants every European citizen to have access to superfast Internet, whether it be at home or at work, […]

Reading Time: 9 minutes In the context of the COVID-19 pandemic, there are major new trends emerging in talent sourcing for a private equity team. Primarily, remote working has become the new normal. For business, this is an opportunity. Now, you no longer have to rely on a local pool of talent. Instead, a global network of private equity […]

Reading Time: < 1 minute We hosted our Conversational Touchpoints webinar last week. We hope that all CEX and Customer Care professionals got some ideas of how Telekom orchestrates BOTs, IVR, Call Centre, Messaging,..in a fluid customer experience. In case that you missed it, we leave the recording here. We have already engaged with more than 1200 TMT professionals in our […]