Talent [R]evolution

Sourcing Talent in the Digital Age

The Pareto Principle and customer value management

Customer value management

Reading Time: 4 minutes Not all customers are created equal. This is because the Pareto Principle applies: a small group within a business’s client base will provide the greatest proportion of revenue. Subsequently, companies that don’t understand a customer’s value are unlikely to distribute their resources strategically. As businesses are increasingly compelled to do more with less, the importance […]