Reading Time: 7 minutes The global telecommunications landscape is experiencing an intriguing shift. While mature markets grapple with optimising existing networks, a new wave of growth is surging in emerging economies. However, unlike established regions with well-developed networks, emerging markets face a distinct set of challenges. Building the necessary passive infrastructure in telecom – the towers, masts, shelters, and […]

Reading Time: 8 minutes Here’s a customer service scenario that’s becoming all too common from the Chief Product Officer’s point of view; we’ll use the digitalization of energy services as a model. Just the other day, I had a particular experience with an important process: the revision of the gas heating in my house. Every five years, the gas […]